While we aren't responsible for securing your implementations on the infrastructure we provide, we are responsible for securing the overall infrastructure. We work closely with our vendors to ensure your infrastructure stays secure.
As a result, we work around-the-clock to monitor and maintain our networks and infrastructure with security and privacy in mind. Ensuring that every client is separated from each other, and that attack vectors on network-level infrastructure and host-level infrastructure are closed are top priorities.
Through our Privacy Policy, we promise to provide clear and transparent approaches to any security breach that may occur on our systems, including notifying our clients as quickly as possible of any breaches. Using internal procedures that are in place in case of a breach, we are prepared for the absolute worst. We dedicated our time and resources to preventative measures to ensure the absolute worst never occurs.
Security is not a once and done task. Technology is constantly upgrading and changing, and new attack vectors are being found daily. Our team and our vendors are dedicated to the ever-changing environment of technology, and will roll out security patches and upgrades in a timely manner as they become available and production ready.
Networking woes shouldn't affect your business or project. This isn't home internet. We run server-grade and commercial-grade networking peers within all of our data centers, with an extensive redundant peer availability should one peer have issues. We work with our data centers directly to provide fast and reliable connections across the globe.
Using multiple network peers, we have built a redundant and reliable network to provide to our clients. Our data center and networking operations teams are available 24/7/365 and actively monitor for any issues that may occur within our data centers. Through extensive testing and monitoring, we are able to offer 24/7/365 connectivity and reliability throughout our network.
At the host level, we expect to see a minimum of 500Mbps and we do not rate-limit or impose restrictions to data transfer speeds on the host-level network to our customers. While some implementations may not see the full extent of the host-level speeds due to technology limitations, you should see comparable speeds on our infrastructure. Some of our infrastructure provides faster connections, and we regularly offer up to 40Gbps to specific client needs.
Through our Service Level Agreements (SLA), we stand by a certain level of service. Networking is included in these SLAs. Each service tier has a separate SLA, but there is no service that we provide with less than a 99.9% uptime guarantee.
There are a lot of providers saying they are the first when it comes to support, and only one can truly be the first. We can't quite say we're the first yet, not because we don't believe it, but because we want you to decide that — not us.
We could be just one customer away from being #1. Perhaps that customer could be you. We definitely want to provide the best experience you've ever had, and we can't do that until you join us on our journey.
Together, we can reach new goals and heights. If you join us on this journey, you will receive 24/7/365 support with free consultations for your infrastructure and architecture needs. We strive to help you along the way, and will be there for your product!
Need help with infrastructure or architecture? Have questions about security or a software you're researching? As a client of ours, we will help you along the way. Everyone with an active service receives free consultations and implementation support from our experts.
You shouldn't have to pay extra for something that is so critical to your success. Accidents and mishaps happen, and as a result we prepare you for the worst.
We take daily backups of your data and securely store them on-site and off-site. These backups are available to you on-demand should the worst happen.
Backups still take up a considerable amount of space and bandwidth in transferring them, that's why we store only a specific amount of daily backups and rotate between them as we take new backups.
However, you can choose to mark a specific backup for permanent storage. Doing so will account against the three backup allotment in our Basic Backup plan included in every service.
You may also choose to purchase additional backup allotments, should you need more backups. These are priced based on the size of the backup, and are in addition to the three free backups we provide with every plan.
Our first-class support is designed and built to make you feel like you've paid extra for first-class on a luxury airplane. We just happen to provide a little more than extra leg room and a shot-sized glass of wine.
In order to achieve that feeling, we provide in-depth technical knowledge and experts that will consult with you about your specific needs regarding infrastructure, architecture, and software. No canned responses, no generic-feeling help.
Designed with simplicity in mind, our experts can help whether you're new to Linux systems administration or you're a seasoned veteran. Our experts are well versed with industry-standard practices and software, security methodologies, and Agile/Scrum development management. We can help you decide how to build your implementation and tune it optimally. While we can't provide specific configurations, we can help you get there.
Our team of experts are available to you via support ticket, and are unable to consult via phone at this time. All support inquiries for technical-related tasks will be handled via support ticket from your Portal Dashboard. Billing inquiries and general sales may still take place via live chat or phone during business hours.
Every plan we provide comes with a Service Level Agreement (SLA), which is our guarantee for the reliability of our services. Not all plans have the same SLA, so be sure to pick the best option for your project.
Every SLA we provide does not go below a 99.9% uptime guarantee. This uptime is specific to hardware and network, however, as we cannot control your specific implementation.
It is possible to purchase a higher-level SLA, and request to be placed on a higher-level SLA host. This comes with an additional cost, but can be easily upgraded via your Portal.
We strive to make reliability possible for all customers, and will work with you to meet your expectations. Please do not hesitate to reach out to us if you have any questions about our SLAs. We will be more than happy to help you!